Refund policy
Thank You for Shopping at Saashi
We appreciate your trust in Saashi. If you’re not entirely satisfied with your purchase, we’re here to help.
Refunds & Exchanges
We offer refunds and/or exchanges within 30 days of your purchase. If 30 days have passed since your purchase date, unfortunately, we cannot offer a refund or exchange.
Eligibility for Refunds & Exchanges
To be eligible:
-
Your item must be unused, in its original condition, and in the original packaging.
-
A receipt or proof of purchase is required.
Please note:
-
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
-
Items marked as gifts and shipped directly to you may be returned for a gift credit.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at saashiae@shopsoftashia.com and send the item to the following address:
Saashi
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, UAE
Non-Refundable Items
The following are non-refundable:
-
Gift cards
-
Certain health and personal care items
Partial refunds may be granted if:
-
The item is not in its original condition
-
It is damaged or missing parts not due to our error
-
The return is initiated more than 30 days after delivery
Return Process
Once your return is received and inspected, we will email you a notification of approval or rejection. If approved, your refund will be processed to your original method of payment within a certain number of days.
Delayed or Missing Refunds
If you haven’t received your refund:
-
Recheck your bank account or payment method.
-
Contact your credit card company—it may take time before your refund is officially posted.
-
If you’ve done the above and still haven’t received it, contact us at saashiae@shopsoftashia.com.