Shipping policy
Saashi Shipping Policy
Thank you for shopping with Saashi. We are committed to providing a smooth and reliable delivery experience. Please review our shipping policy to understand how and when your order will arrive.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
Please note that during high-volume periods (such as holidays, sales, or new collection launches), processing times may be slightly delayed.
Delivery Timeframes
Shipping timeframes vary depending on your location. Orders within the UAE typically arrive within 1–3 business days, while GCC and international orders may take longer.
Once your order is shipped, you will receive a confirmation email along with a tracking number to monitor your shipment.
Phone Number Verification
To ensure successful delivery, please verify that your phone number is correct and active at checkout.
Our courier partners often call or message before delivering your package. An incorrect or unreachable phone number may delay your delivery.
Customs, Duties & Taxes
For international orders, please be aware that customs duties, taxes, or import fees may apply based on your country’s regulations. These charges are the customer’s responsibility and are not included in the purchase price.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to customs clearance, weather conditions, or courier service issues. Saashi is not responsible for such delays, but we will assist you to the best of our ability if a problem arises.
Incorrect Shipping Information
Please ensure your shipping address and phone number are accurate at the time of purchase. Saashi is not liable for orders shipped to incorrectly entered addresses. If you catch an error, contact us immediately at saashiae@shopsoftashia.com.
Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please email us at saashiae@shopsoftashia.com with your order number and any relevant details. We will work with the courier to resolve the issue promptly.
Need Help?
If you have questions about shipping or your order status, don’t hesitate to reach out: